Tell Us

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'Tell us' logo (c) David Bracegirdle: Library Services 2014

Tell us what you think about Camberwell Library Services

  •  Are you free for an hour to attend a focus group with lunch?
  •  Do you have 30 minutes to give us a tour of Camberwell Library / Learning Zone highlights?

Focus groups are on:

  • Tuesday 24 April 12-1pm
  • Monday 30 April 1-2pm

Tours

Give us a tour of your Library/Learning Zone highlights. Tours will take no more than 30 minutes.
Tell us which day and time you can do: Monday 23 April to Saturday 28 April.

You will receive print credit or Amazon vouchers (your choice) for participating

£10 print credit/voucher for a tour, £20 for attending a focus group. Places are limited so we will choose a representative selection of students from those who volunteer.

What will we use this information for?

Your feedback and experience will help us to improve Library Services spaces and services. Previous student feedback helped to develop your new Camberwell Library Services with more space, longer opening hours and a new Learning Zone.

Interested?

Please contact us in Camberwell Library or at: tellus@arts.ac.libanswers.com by Friday 20 April.
Tell us your college, course and year.

Customer Service Standards

Library Services are committed to providing high-quality services, facilities and resources. Our customer service standards tell you the level of service you can expect. They are reviewed continually to monitor and improve our service delivery and we report our progress termly. Please let us know what you think about our standards - are we measuring the right things? For details on our performance so far for 2017-18, please see the Library Blog

How to tell us what you think

Library Services is committed to working with all our customers so that our services, facilities and resources are delivered and developed in response to your needs.

We always appreciate your comments and feedback about all aspects of Library Services, contact us by:

  • Comments cards - in our spaces
  • Speaking to a member of staff in your library
  • Email tellus@arts.ac.libanswers.com
  • ASK, our online enquiries service, helping you find answers to common questions.
  • Surveys (Library Surveys, National Student Survey, etc)
  • Facebook or Twitter
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We have been accredited with Customer Service Excellence.